soulbearing


policies

The following policies apply to purchases made directly from soulbearing.com and/or the artist.  Purchases of prints of this artist's work on zazzle.com are subject to Zazzle's policies, which may be different.   If the question you have isn't covered here, you can contact us.


All images and content are property of the original artist(s).  For licensing info, you can contact us. 


A portion of all proceeds is donated to local nonprofit groups.  Art and other items sold on eBay specify percentage and which nonprofit, and at least 10% of total art sales is donated to local nonprofit groups.  The rest supports the artist. :-)

privacy: 

We do not and will not sell or distribute any customer's personal information.  We will not send spam, or solicit via the postal service or telemarketing.  Any contact made with a client or potential client will be regarding a specific item or purchase.  Since payments are currently only received via PayPal, we do not have or keep any private account numbers or financial information. 

 

inventory:

All listings are guaranteed to be as described.  On occasion an item may be out of stock when ordered. If this happens you will have the option to get a refund or substitute, or to wait until restocked if applicable.  

 

payment:

Secure payments with credit card or PayPal accepted. Credit cards, e-checks, and instant payments are all accepted through PayPal.  If sending an e-check through PayPal, allow more time for delivery since merchandise is held until payment clears.


shipping:

Orders will be shipped to the address specified with payment. Most items arrive within a few days of cleared payment, but please allow up to 14 days for delivery- just in case.  Most orders are shipped within 3 business days of receipt of payment, with the exception of "made to order" items. Once an item is shipped, delivery can take anywhere from 3 to 14 days depending on the selected shipping service. 
Please, no PO boxes.

 

For four leaf clover merchandise, flat-rate domestic shipping charges are $5.50 for economy shipping, or $8.95 for priority shipping.  Shipping insurance is included.  


Standard domestic shipping is free for most original art painting purchases, except oversized packages, which may incur additional fees.

 

shipping to a gift recipient:

Items can be shipped directly to a gift recipient.  Giftwrap service is not currently offered.  In order to have an item shipped to an alternate address, enter it as the ship-to address when paying via PayPal.  All orders will be shipped to the address specified with payment.  Multiple items going to multiple addresses require multiple shipping charges.  Please, no PO boxes.  

 

international orders: 

Most items are available to ship worldwide. It is the responsibility of the buyer to know the customs regulations of any international destination, including duties and import restrictions. 

 

International shipping is free for most purchases of original art paintings, except oversized packages and other packages requiring additional shipping fees beyond standard costs. 

 

For 4 leaf clover merchandise, flat rate priority shipping to Canada and Mexico is $15, and $20 for any other international destination.

 

returns:

Since customer satisfaction is of the utmost importance, returns are virtually never an issue. Merchandise can be returned within 30 days of the shipping date if there was/is a mistake in the listing, if the item is defective, or if you receive the wrong item.

 

If you are unhappy with your new item for any reason, please contact us immediately with the details. 

 

Any item that is returned must be returned in condition identical to when it originally shipped, and no return is accepted without prior authorization. Insurance is recommended on any returned package since we cannot offer a refund if an uninsured item is lost or damaged in the mail. 

 

A 10% restocking fee may be applied.

 

comments & suggestions:

Positive feedback, comments, concerns, questions, and suggestions are always welcome. If there is something you'd like to share about your experience, let us know!

 


 

additional policies regarding slynnette on ebay

 

Some new customers prefer the added security of eBay's Buyer Protection, so some items are still offered on eBay on occassion.  The following additional policies apply to eBay purchases:

 

feedback: 

We do leave feedback!  To protect the privacy of customers who do not wish to receive feedback, we usually do not leave feedback until we receive it. 

 

non-paying bidders:

Non-paying bidders are reported to eBay and are blocked from bidding on future auctions. Occassionally, a winning bidder might have extenuating circumstances and be unable to pay. If this happens, please contact us. While it will still have to be reported to eBay in order to recover the fees eBay charges, we are always willing to work with customers. A simple email can make all the difference!

 

blocked bidders: 

To reduce the risk of having a non-paying bidder, eBay members with a feedback rating of -1 and/or with more than 2 reports of non-payment within the past 30 days are automatically blocked from bidding.  If you feel you have been wrongly blocked, please contact us.  If you have been blocked for non-payment and more than 90 days have passed, you may  appeal by sending a request.  Decisions are made on a case-by-case basis.